Evrcare Services India Private Limited, a company incorporated under the laws of India with CIN U93000HR2019FTC083416 and registered office at 301-302, 3rd Floor, Good Earth City Center, Sec-50, Gurugram, Haryana (“us”, “we”, or “Evrcare”, which also includes its affiliates) is the author and publisher of the internet resource www.evrcare.co (“Website”) on the world wide web as well as the software and applications provided by Evrcare, including but not limited to the mobile application (together with the Website, referred to as the “Services”).
COLLECTION OF PERSONAL INFORMATION
Generally some of the Services require us to know who you are so that we can best meet your needs. When you access the Services, or through any interaction with us via emails, telephone calls or other correspondence, we may ask you to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you. You hereby consent to the collection of such information by Evrcare. Without prejudice to the generality of the above, information collected by us from you may include (but is not limited to) the following:
v. financial information such as bank accounts, credit and debit card details or other payment instrument details;
vi. physical, physiological and mental health condition;
vii. details as provided at the time of registration or thereafter; and,
viii. audio recordings of the sessions during which Services are provided to you.
Evrcare will be free to use, collect and disclose information that is freely available in the public domain without your consent.
This section applies to all users.
All the information provided to Evrcare by a User is voluntary. You understand that Evrcare may use certain information of yours (a) for the purpose of providing you the Services, (b) for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, (c) for sale or transfer of such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates (d) for communication purpose so as to provide You a better way of booking appointments and for obtaining feedback in relation to the Practitioners and their practice, (e) debugging customer support related issues.
Evrcare also reserves the right to use information provided by or about the User for the following purposes:
i. Contacting Users for offering new products or services.
ii. Contacting Users for taking product and Service feedback.
iii. Analyzing software usage patterns for improving product design and utility.
iv. Analyzing anonymized practice information for commercial use.
v. Disclosing such information in accordance with any instructions or guidelines provided by the User.
vi. Audio recordings of the Services for quality assurance and monitoring purposes.
You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your personal information changes, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable. If you provide any information that is untrue, inaccurate, out of date or incomplete (or becomes untrue, inaccurate, out of date or incomplete), or Evrcare has reasonable grounds to suspect that the information provided by you is untrue, inaccurate, out of date or incomplete, Evrcare may, at its sole discretion, discontinue the provision of the Services to you. There may be circumstances where Evrcare will not correct, delete or update your personal data, including (a) where the personal data is opinion data that is kept solely for evaluative purpose; and (b) the personal data is in documents related to a prosecution if all proceedings relating to the prosecution have not been completed.
If you wish to cancel your account or request that we no longer use your information to provide you Services, contact us. We will retain your information for as long as your account with the Services is active and as needed to provide you the Services. We shall not retain such information for longer than is required for the purposes for which the information may lawfully be used or is otherwise required under any other law for the time being in force. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will be solely for analytic purposes. Please note that your withdrawal of consent, or cancellation of account may result in Evrcare being unable to provide you with its Services or to terminate any existing relationship Evrcare may have with you.
If you wish to opt-out of receiving non-essential communications such as promotional and marketing-related information regarding the Services, please send us an email.
Evrcare may require the User to pay with a credit card, wire transfer, debit card or cheque for Services for which amount(s) is/are payable. Evrcare will collect such User’s credit card number and/or other financial institution information such as bank account numbers and will use that information for the billing and payment processes, including but not limited to the use and disclosure of such credit card number and information to third parties as necessary to complete such billing operation. Verification of credit information, however, is accomplished solely by the User through the authentication process. User’s credit-card/debit card details are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per current technology. However, Evrcare provides you an option not to save your payment details. User is advised, however, that internet technology is not full proof safe and User should exercise discretion on using the same.
Due to the communications standards on the Internet, when a User or the End-User or anyone who visits the Website, Evrcare automatically receives the URL of the site from which anyone visits. Evrcare also receives the Internet Protocol (IP) address of each User’s computer (or the proxy server a User used to access the World Wide Web), User’s computer operating system and type of web browser the User is using, email patterns, as well as the name of User’s ISP. This information is used to analyze overall trends to help Evrcare improve its Service. The linkage between User’s IP address and User’s personally identifiable information is not shared with or disclosed to third parties. Notwithstanding the above, Evrcare may share and/or disclose some of the aggregate findings (not the specific data) in anonymized form (i.e., non-personally identifiable) with advertisers, sponsors, investors, strategic partners, and others in order to help grow its business.
The Website uses temporary cookies to store certain information that is used by Evrcare and its service providers for the technical administration of the Website, research and development, and for User administration. In the course of serving advertisements or optimizing services to its Users, Evrcare may allow authorized third parties to place or recognize a unique cookie on the User’s browser. The cookies however, do not store any personal information of the User. You may adjust your internet browser to disable cookies. If cookies are disabled you may still use the Website, but the Website may be limited in the use of some of the features.
A User may have limited access to the Website without creating an account on the Website. In order to have access to all the features and benefits on our Website, a User must first create an account on our Website. To create an account, a User is required to provide the following information, which such User recognizes and expressly acknowledges is personal information allowing others, including Evrcare, to identify the User: name, User ID, email address, state, ZIP/postal code, age, phone number, password chosen by the User and valid financial account information. Other information requested on the registration page, including the ability to receive promotional offers from Evrcare, is optional. Evrcare may, in future, include other optional requests for information from the User to help Evrcare to customize the Website to deliver personalized information to the User.
The Website may enable User to communicate with other Users or to post information to be accessed by others, whereupon other Users may collect such data. Such Users, including any moderators or administrators, are not authorized Evrcare representatives or agents, and their opinions or statements do not necessarily reflect those of Evrcare, and they are not authorized to bind Evrcare to any contract. Evrcare hereby expressly disclaims any liability for any reliance or misuse of such information that is made available by Users or visitors in such a manner.
Evrcare has implemented best international market practices and security policies, rules and technical measures to protect the personal data that it has under its control from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss. However, for any data loss or theft due to unauthorized access to the User’s electronic devices through which the User avails the Services, Evrcare shall not be held liable for any loss whatsoever incurred by the User.
Evrcare implements reasonable security practices and procedures and has a comprehensive documented information security programme and information security policies that contain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of Evrcare’s business.
Evrcare shall not be liable for protection of or security of any information which you disclose to any Service Provider (who is providing you the Services through Evrcare). You shall keep Evrcare fully indemnified in this regard.
CONFIDENTIALITY AND SECURITY
Your personal information is maintained by Evrcare in electronic form on its equipment, and on the equipment of its employees. Such information may also be converted to physical form from time to time. Evrcare takes all necessary precautions to protect your personal information both online and off-line, and implements reasonable security practices and measures including certain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of Evrcare’s business.
No administrator at Evrcare will have knowledge of your password. It is important for you to protect against unauthorized access to your password, your computer and your mobile phone. Be sure to log off from the Website when finished. Evrcare does not undertake any liability for any unauthorised use of your account and password. If you suspect any unauthorized use of your account, you must immediately notify Evrcare by sending an email. You shall be liable to indemnify Evrcare due to any loss suffered by it due to such unauthorized use of your account and password.
Evrcare makes all User information accessible to its employees, agents or partners and third parties only on a need-to-know basis, and binds only its employees to strict confidentiality obligations.
Evrcare is not responsible for the confidentiality, security or distribution of your personal information by our partners and third parties outside the scope of our agreement with such partners and third parties. Further, Evrcare shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of Evrcare including but not limited to, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.
If a User uses the Services or accesses the Website after a notice of changes has been sent to such User or published on the Website, such User hereby provides his/her/its consent to the changed terms.
CHILDREN'S AND MINOR'S PRIVACY
Evrcare strongly encourages parents and guardians to supervise the online activities of their minor children and consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment. These tools also can prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission. Although the Evrcare Website and Services are not intended for use by minors, Evrcare respects the privacy of minors who may inadvertently use the internet or the mobile application.
CONSENT TO THIS POLICY